Identity theft

Identity theft occurs when someone uses another person’s personal data without their permission, or when someone abuses this data to take out a loan, buy something or harass someone. Personal data may be a civil registration number (CPR), password or other sensitive personal data. It is not considered identity theft if someone obtains another person’s credit card details and abuses them.

You may not realise straight away that your personal data has been stolen or abused if you are missing a card containing your personal data or if you handed over your personal data to someone on the Internet by mistake.

As a result, you may not realise that your personal data has been stolen until your information is abused, for instance if you start receiving bills for things you have not bought.

What can you do?

If you realise or suspect that your personal data has been stolen or abused, it is important that you take action.

Depending on which personal data is stolen or abused, you can:

• Cancel your card, MitID, NemKonto and similar
• Contact your bank
• Change your card and passwords as soon as possible
• Report the theft to the Police
• Call the national cyber hotline on +45 3337 0037 for help

If you realise that you have been the victim of identity theft, for instance if your password or other information with us has been changed without your permission, the first thing you should do is to report it to the Police.